Delivery + Returns

Orders

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

• We reserve the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

• Once your package is shipped and handed to the carrier (USPS, UPS, FedEx, DHL, etc.), SweetieBanana no longer has any control of that package, its shipping speed, destination, etc. For any issues, delays, or questions, please check your tracking information and contact the carrier directly. If that fails, send us an email and we'll help as best we can.
• Please track your order here: https://www.17track.net/en
• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
• Free shipping on orders over $59.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return Policy

SweetieBanana has a 30-day return policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

•   Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
•   Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds may take several days to process, depending on banking restrictions outside our control.

If you have any questions, please contact us support@SweetieBanana.com.